These Terms and Conditions set out the basis on which Barnet Man And Van provides moving, delivery, collection, and related transport services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms, which are designed to create a clear and fair understanding between the customer and the service provider. These terms apply to all man and van services, whether the job involves a small household move, single-item transport, office relocation support, or general goods carriage. They should be read carefully before confirming any booking, as they explain the booking process, payment obligations, cancellation rules, liability limits, waste handling requirements, and the governing law that applies to the agreement.

In these terms, references to “we”, “us”, and “our” mean Barnet Man And Van, while “you” and “your” refer to the customer making the booking or receiving the service. The customer is responsible for providing accurate information at every stage, including the collection and delivery addresses, access details, item descriptions, and any special handling requirements. If inaccurate or incomplete information is supplied, the service may be delayed, extra charges may apply, or the booking may need to be amended. This document is a legal page and is intended to be practical and transparent, without unnecessary complexity.

Where a booking is made on behalf of another person, the person placing the order confirms that they have authority to do so and that the actual recipient of the service understands and accepts these terms. The customer also confirms that all goods presented for transport are lawful to move, properly packed unless otherwise agreed, and not excluded under any legal, safety, or regulatory requirement. We reserve the right to refuse service if circumstances arise that make performance unsafe, unlawful, or commercially unreasonable.

1. Booking Process

All bookings for Barnet Man And Van services are subject to availability and are only confirmed once we have accepted the job details. A booking may be made through the agreed communication channel and must include sufficient information for us to assess the requirements of the move or transport service. This usually includes the pick-up and delivery locations, the date and preferred time, the number and type of items, floor levels, access restrictions, and whether loading or unloading assistance is required. If the customer requests a specific vehicle size, manpower level, or time window, we will try to accommodate this, but no guarantee is made unless expressly confirmed.

Before acceptance, we may provide an estimate based on the information supplied. Estimates are not fixed quotations unless clearly stated in writing. Should the actual service differ from the information originally provided, we may revise the price, timing, or resource allocation accordingly. For example, extra charges may arise where there are additional items, longer waiting times, difficult access, parking issues, dismantling needs, or changes to the route. The customer must notify us promptly of any material changes before the scheduled service begins. Failure to do so may result in the service being rescheduled or refused.

We reserve the right to decline, pause, or cancel a booking if the job appears unsafe, illegal, beyond our available capacity, or outside the scope of our normal service offering. This includes, without limitation, circumstances involving hazardous items, insufficient access, unreasonable weight or size, unlawful waste disposal requests, or conduct that creates risk to staff, property, or the public. Any confirmation issued by us is conditional on the information provided remaining accurate up to the time of service.

2. Service Performance and Customer Responsibilities

The customer must ensure that the collection and delivery points are accessible at the agreed time and that any necessary permissions, parking arrangements, building access, lift access, or permits are in place unless we have expressly agreed to organise them. Delays caused by the customer, third parties, or site conditions may result in waiting charges or revised timing. We are not responsible for failure to complete the service on time where the delay is caused by access issues, traffic restrictions beyond our control, incorrect instructions, or events outside our reasonable control.

The customer is responsible for packing items appropriately unless we have agreed to provide packing or protective wrapping as part of the service. Fragile items, valuables, electronics, glass, artwork, documents, and items of sentimental value should be clearly identified in advance. Where goods are not packed by us, we do not accept responsibility for damage caused by inadequate packing, pre-existing defects, hidden weaknesses, or unsecured contents. The customer should remove loose items from furniture, secure drawers and doors, and ensure that appliances are disconnected, defrosted, and ready for movement where required. Any item that is heavy, awkward, or unusually delicate should be declared in advance.

We may use one or more vehicles, subcontractors, or additional staff to carry out the service if needed. Any such arrangements will be made at our discretion to ensure efficient completion of the job. The customer agrees that our crew may reasonably refuse to move an item if, in their judgment, doing so would likely cause injury or damage. Where an item is especially heavy or difficult, the customer should disclose this before the service begins. Failure to do so may affect liability and may increase the cost of the job.

4. Cancellations, Amendments, and Delays

If the customer needs to cancel or reschedule a booking, they should notify us as early as possible. Cancellation charges may apply depending on how much notice is given and whether the booking has already been allocated resources, including staff, vehicles, or reserved time. Where notice is short, a proportion of the job price or deposit may be retained to cover preparation costs and lost availability. If the customer fails to be present at the agreed time or does not provide access, the booking may be treated as cancelled by the customer and charged accordingly.

We may cancel or reschedule a booking where circumstances make it necessary, including vehicle breakdown, staff absence, severe weather, unsafe conditions, legal restrictions, or events outside our control. In such cases, we will take reasonable steps to offer a new time slot. Our liability for cancellation is limited to refunding any payment already made for the affected portion of the service, unless a greater remedy is required by law. We are not liable for indirect losses caused by a change in schedule, such as missed appointments, rearranged removals, or temporary storage costs, unless such liability cannot legally be excluded.

5. Liability and Insurance

We take reasonable care in carrying out man and van services, but our liability is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, we are not responsible for losses that are indirect, consequential, or not reasonably foreseeable at the time the contract was made.

Our responsibility for loss or damage to goods is limited where the customer has failed to disclose relevant information, has packed items themselves improperly, or has instructed us to move items that are already damaged, unstable, or unsuitable for transport. We are not liable for items of exceptional value unless those items were declared in advance and we agreed in writing to carry them under specific conditions. The customer should arrange appropriate insurance for goods of special value where necessary. Any claim for damage or loss must be reported promptly and supported with reasonable evidence, including photographs and item details where possible.

Where we accept liability, our remedy may be limited to repair, replacement, or compensation up to the value of the affected item or the relevant portion of the service fee, depending on the circumstances and the applicable insurance position. We are not responsible for pre-existing damage, normal wear and tear, minor cosmetic marks, or damage arising from inadequate access or customer instructions. Our crew will act with reasonable skill and care, but the customer remains responsible for verifying that the items being moved are suitable for transport and properly described.

7. Force Majeure

We are not liable for failure or delay in performing any part of the service due to circumstances beyond our reasonable control. Such circumstances may include severe weather, traffic incidents, road closures, fire, flood, strikes, civil disruption, power failures, accidents, government restrictions, public health emergencies, or any other event that makes performance impractical or unsafe. If a force majeure event affects the booking, we will use reasonable efforts to resume or rearrange the service as soon as reasonably possible.

If the event continues for a significant period, either party may be entitled to cancel the affected booking. In that case, payment already made for services not provided will be handled fairly, taking into account any work already completed and any non-recoverable costs reasonably incurred. We will not be responsible for any consequential loss arising from such events.

8. Complaints and Notices

If the customer has a concern about the service, it should be raised promptly so that we have a reasonable opportunity to investigate and, where appropriate, remedy the issue. Complaints should include enough detail for us to identify the booking, the issue reported, and the relevant times and circumstances. Delayed reporting may make it harder to assess claims fairly and may affect the outcome.

Any notice given under these terms may be made by the method agreed at booking or by another reasonable communication method used during the transaction. Notices are deemed received when they are successfully delivered or otherwise brought to the attention of the intended recipient. The customer is responsible for keeping booking information accurate and for checking communications in a timely manner before the service date.

These terms may be updated from time to time to reflect legal, operational, or commercial changes. The version in force at the time of booking will apply to that booking unless a later change is required by law or agreed by both parties. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.