Barnet Man And Van Terms and Conditions
These Terms and Conditions set out the basis on which Barnet Man And Van provides removal, transport, delivery, loading, unloading, and related moving services within the United Kingdom. By making a booking, accepting a quotation, or allowing us to begin work, the customer agrees to be bound by these terms. These terms are intended to be fair and practical, while also clarifying the responsibilities of both parties. They should be read carefully before any move is confirmed.
1. Definitions and interpretation. In these Terms and Conditions, “we”, “us”, and “our” mean Barnet Man And Van. “You” and “your” mean the customer, client, or person making the booking. “Services” means any removals, delivery, collection, packing support, loading, unloading, transport, disposal, or related work agreed in writing, by email, by telephone, or through any booking system. References to property include goods, furniture, boxes, appliances, and any other items being moved or handled.
2. Booking process. A booking becomes valid only when we have confirmed the service details and accepted the job. Quotes are normally based on the information you provide, including access conditions, volume, distance, item type, and any special handling requirements. If the details change before or during the job, the price, timing, vehicle size, or number of operatives may need to be adjusted. It is your responsibility to give accurate and complete information at the time of booking.
3. Service scope. Barnet Man And Van may provide man and van hire, part-load transport, full-house removals, office moves, single-item transport, and associated labour. Unless expressly agreed otherwise, our service does not include dismantling, reassembly, specialist lifting equipment, parking permits, or storage. If such services are needed, they must be arranged in advance and may be charged separately. We may refuse to move items that are unsafe, prohibited, inadequately packed, or likely to cause damage to property or persons.
4. Customer responsibilities. You must ensure that items are ready for collection at the agreed time, properly packaged where required, and accessible for loading. You are responsible for protecting fragile or valuable items unless we have agreed in writing to provide packing services. You must also make sure that parking arrangements, property access, and any necessary permissions are in place. Delays caused by poor access, missing keys, incorrect addresses, or items not being ready may result in additional charges.
5. Quotation accuracy and changes. Quotes are generally based on the information available at the time and are valid for the stated period, if any. If the move is larger, heavier, more complex, or more time-consuming than described, we may revise the quote or charge on a time basis. In particular, changes to floor level, long carry distance, restricted access, parking difficulties, or extra stops can affect the final price. Any additional cost will be explained as far as reasonably possible before work continues.
6. Payments. Payment terms will be agreed at booking or before the service starts. Unless otherwise stated, payment is due on completion of the job, and we may require a deposit or prepayment for certain services, dates, or larger moves. We accept payment by the methods we make available from time to time. If a payment is declined, reversed, or not received, you remain liable for the full amount due, including any reasonable recovery costs permitted by law.
7. Late payment and charges. If payment is not made when due, we may charge interest on overdue sums at the statutory rate permitted in the UK, together with reasonable administrative costs of collection. We may suspend further services, withhold delivery where lawful, or refuse future bookings until all outstanding sums are paid. Any dispute over an invoice must be raised promptly and must not be used as a reason to delay payment of the undisputed portion of the invoice.
8. Cancellations and rescheduling. You may cancel or reschedule a booking by giving us notice as soon as possible. Cancellations made shortly before the planned service may attract a charge to cover reserved time, vehicle allocation, labour planning, and any non-recoverable costs. If we arrive at the agreed time and cannot complete the service because of your cancellation, lack of access, or failure to provide the required items or instructions, a call-out or minimum charge may apply. We may also cancel or postpone a job if circumstances beyond our control prevent safe or lawful performance.
9. Delays and force majeure. We will use reasonable efforts to complete services at the agreed time, but we are not responsible for delays caused by traffic, severe weather, accidents, road closures, police instructions, industrial action, fuel shortages, illness, or other events outside our reasonable control. Where possible, we will notify you of material delays and agree a revised time. If a delay makes performance impossible or unsafe, we may cancel or reschedule without liability for indirect loss.
10. Liability for loss or damage. We will take reasonable care when handling your items, but our liability is limited to direct loss or damage caused by our proven negligence or wilful misconduct. We are not liable for pre-existing damage, wear and tear, items that were not suitably packed, or damage resulting from hidden defects, structural weakness, or instructions given by you. Unless otherwise agreed in writing, fragile items, antiques, high-value goods, artwork, electronics, and irreplaceable documents are carried at your own risk if not declared in advance.
11. Excluded losses. To the fullest extent permitted by law, we are not responsible for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, emotional distress, or delay-related costs. Nothing in these Terms and Conditions excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Any claim for loss or damage must be made promptly and with reasonable evidence.
12. Claims procedure. If you believe something has been lost or damaged during the service, you should notify us as soon as reasonably possible and provide details of the issue, including photographs where available. You must allow us a fair opportunity to inspect the items and investigate the claim. Failure to report promptly may affect our ability to assess responsibility and may reduce or remove any remedy. Any compensation, where due, will be limited to the reasonable repair cost or the actual market value of the affected item, whichever is lower, subject to applicable law.
13. Access, parking, and waiting time. You are responsible for ensuring that the vehicle can reasonably access the collection and delivery locations. If parking charges, congestion fees, tolls, or permits are incurred, you must reimburse them unless they were specifically included in the quote. Waiting time caused by poor access, delays in obtaining keys, or unprepared items may be charged at the applicable rate. We may leave the site if continued waiting would affect other bookings, provided we act reasonably in the circumstances.
14. Prohibited and restricted items. We do not transport items that are illegal, dangerous, highly flammable, explosive, toxic, live animals, or otherwise prohibited by law. Certain restricted goods, including cash, firearms, controlled substances, and regulated waste, will not be accepted unless expressly agreed and lawful to do so. You must tell us in advance about anything unusual, hazardous, or difficult to move. If prohibited items are concealed within other goods, you remain responsible for any resulting loss, delay, or regulatory issue.
15. Waste regulations and disposal. Where we agree to remove or dispose of items, the service will be carried out in accordance with applicable UK waste laws and environmental requirements. We may only collect, transport, or dispose of waste that we are lawfully able to handle. You must accurately describe any waste or disposal items in advance, including electricals, mattresses, furniture, or mixed loads. We reserve the right to refuse items that cannot be lawfully accepted, require special treatment, or are misdescribed. If waste transfer documentation, receipts, or other records are required, you agree to provide the necessary information and cooperate with lawful disposal procedures.
16. Ownership and authority. By booking our services, you confirm that you are the owner of the goods or are authorised by the owner to arrange their removal, transport, or disposal. You must not ask us to move or dispose of items that belong to another person without permission. We may rely on your instructions as genuine and binding unless we have reason to believe otherwise. If a third party later disputes your authority, you agree to indemnify us for any resulting costs, claims, or losses.
17. Insurance and risk. We may maintain appropriate insurance cover for our business activities, but this does not amount to an admission of liability for every incident. Risk in the goods may pass at the time agreed between the parties or, where no agreement exists, when we begin handling the goods. You are encouraged to maintain your own insurance for valuable, fragile, or irreplaceable belongings. Any request for additional protection, declared value handling, or special handling must be agreed in writing before the service begins.
18. Unforeseen circumstances at the property. If we arrive and find conditions that make the job unsafe or impractical, such as blocked access, structural issues, infestations, severe contamination, or a substantial mismatch between the booking and the actual job, we may pause, renegotiate, or refuse to continue until the issue is resolved. Additional labour, equipment, or time may be charged where the work can still be completed safely. We will act reasonably and seek to minimise inconvenience wherever possible.
19. Personal data. We will use any personal information provided to process bookings, deliver services, issue invoices, handle claims, and manage our business relationship. We will handle personal data in line with applicable UK data protection law and our privacy practices, where relevant. We will not sell your personal data. We may retain records for accounting, legal, insurance, and operational purposes for as long as necessary.
20. Complaints. If you are unhappy with any aspect of the service, please raise the issue as soon as possible so it can be investigated. We will aim to respond fairly and promptly. A complaint should include enough detail for us to understand the concern and review the relevant records. This process does not remove your legal rights, but it may help resolve matters efficiently without formal proceedings.
21. Variations to these terms. We may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will usually apply to that booking, unless a later change is required by law or agreed by both parties. No variation is binding unless agreed by us in writing or clearly confirmed through our booking process.
22. Severability and no waiver. If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining parts will continue to apply. If we do not enforce a particular right or remedy on one occasion, that does not mean we waive that right for the future. Any delay in enforcing a term does not prevent us from relying on it later.
23. Governing law. These Terms and Conditions and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. By using Barnet Man And Van services, you agree that this legal framework applies to the relationship between us.